Please could anyone who knows Kashflow help me please as I'm going round in circles! I've always used Sage and am getting increasingly frustrated with Kashflow.
I have entered opening debtor and creditor balances into Kashflow as per their instructions (create a suspense account, raise purchase/sales invoices for O/Bals and coded to suspense account)
How on earth do I get these opening balances, which are currently sat in suspense, into trade debtors/creditors as you cannot post directly to the debtor/creditor nominal code?
I have emailed twice, and just called Kashflow, but all they have said is I need to create a journal to the suspense account. But as you cannot select debtors/creditors in their journals what am I supposed to do? Their advise was to Cr suspense an Dr suspense (which I told them would do nothing) but they insisted was the correct method. I tried it and of course my figures haven't changed!
I currently have the net combined amount of opening debtors and creditors sat as an individual line in current assets on my balance sheet, but cannot see how I can journal to the correct account.
I must be missing something really obvious, so if anyone could point me in the right direction I would be extremely grateful